Conflict Management

Conflict Management, as utilized by FindingStone, emphasizes the development of key social skills that are often lacking when two or more people are in sustained conflict.  This workshop can be presented in your workplace., as utilized by FindingStone, emphasizes the development of key social skills that are often lacking when two or more people are in sustained conflict.  This workshop can be presented in your workplace.

Often, when conflict erupts in a relationship it is mishandled in a variety of ways:

• It is simply ignored or denied.
• The conflict is exaggerated beyond reasonable proportions.
• One party or another to the conflict is disproportionately blamed for the conflict or held responsible for its resolution.

The resolution of the conflict is seen as a "win-lose" situation where one person "wins" the conflict at the other person’s expense

Win-Win Model

Conflict Management is based on a mediation or "win-win" model of conflict resolution where conflicts are:

• Brought into the open as soon as is appropriate after they are identified.
• Looked at as objectively and as operationally as possible.
• Viewed as the results of mutual misunderstandings or differences.
• Accepted as the mutual responsibility of both parties to resolve.
• Seen as situations where both parties must benefit in some way in order for resolution agreements to be long lasting and effective.

Conflict Management utilizes the social skills of: Conflict Management utilizes the social skills of:

• Assertiveness Training
• Limit Setting
• Mediation Training

---

Increase Productivity
Promote Cooperation

---

Conflict Management utilizes the skills of: Conflict Management utilizes the skills of:

• Effective conflict management strategies

• Managing anger and emotions

• Handling angry people

• Conflict communication

• Taking care of yourself

In this 3 hour presentation you will learn to:

• Listen effectively

• Neutralize "gender speak"

• Develop collaborative solutions

• Use differences as creative opportunities

To schedule a Conflict Management Workshop, on site in your workplace, call:

FindingStone Counseling Center

602-234-0541
or e-mail us

(visitors to this page since Oct. 4, 1998)